Frequently Asked Questions
Straight answers to what property owners ask after a fire.
Emergency and response
How quickly can someone respond to a fire or smoke emergency?
Providers in our network prioritize emergency calls and many offer 24/7 dispatch. Response time depends on provider availability and your location, so call as soon as the fire department releases the property.
Will my insurance cover fire damage restoration?
Many homeowner, renter and commercial policies cover sudden fire damage and related cleanup, subject to your deductible and policy terms. Call your insurer early and ask what documentation they need. A provider can supply photos and itemized scopes.
What happens to my deductible?
Your deductible is the amount you pay before coverage applies, and it is set by your policy. It is separate from what a restoration provider charges, so ask your insurer how the claim will be handled.
What should I do first after a fire?
Make sure everyone is safe, wait for the fire department to clear the property, then contact your insurer and a restoration provider. Photograph damage before anything is moved.
Cleaning and odor
Can smoke odor really be removed?
Usually yes, when the source of the odor is cleaned, removed or sealed and the structure and air are treated. Masking sprays alone will not work.
Can I clean soot myself?
Small, light residue on hard surfaces may be manageable with protective gear, but wiping the wrong way can set stains. Larger areas and porous materials are best handled by professionals.
What can be salvaged?
Many hard goods, textiles and some electronics can be cleaned. Heavily charred, melted or food items usually cannot.
Do ducts need to be cleaned?
If the HVAC system ran during or after the fire, smoke may be inside. An inspection will tell.
Cost, insurance and providers
Will my insurance cover fire damage restoration?
Many homeowner, renter and commercial policies cover sudden fire damage and related cleanup, subject to your deductible and policy terms. Call your insurer early and ask what documentation they need. A provider can supply photos and itemized scopes.
How long does fire damage restoration take?
A small smoke-only loss may take days. Larger fires that need rebuilding can take weeks or months. A provider can give you an estimated timeline after inspecting the property.
How do I choose a provider?
Verify the license with the Arizona Registrar of Contractors, ask for proof of insurance, request a written scope and be cautious about large upfront payments.
Are you the restoration company?
No. We are a referral service that connects you with independent restoration providers. They are responsible for their own licensing, insurance and work.
Do you charge me for calling?
No. Our referral service is free to you. Any provider's fees are separate and should be explained before work starts.
Still have questions?
Call and speak with someone about your situation.